Privacy Policy

1. Who We Are

This Privacy Policy applies to Highland Insulation, a contractor based in Highland, CA. Our website is located at highlandinsulation.com. If you have questions about this policy, contact us at projects@highlandinsulation.com.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information you provide

When you fill out a contact or estimate request form on our website, we may collect your name, phone number, email address, home address or service location, and a description of your project. We use this information only to respond to your request and to schedule and perform insulation services.

Information collected automatically

When you visit our website, standard web server logs and analytics tools may automatically collect technical information such as your IP address, browser type, referring website, pages viewed, and the date and time of your visit. This information helps us understand how visitors use our site so we can improve it. We do not use this data to identify individual visitors.

3. Cookies

Our website may use cookies - small text files stored in your browser - to help pages load correctly and to collect basic analytics data. You can set your browser to refuse all cookies or to alert you when cookies are being sent. Some parts of our site may not function properly if cookies are disabled. We do not use cookies to track you across other websites or to serve you advertising.

4. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and service inquiries
• Schedule and coordinate insulation projects
• Follow up after a completed job to ensure your satisfaction
• Improve the content and usability of our website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service providers: Third-party tools we use to operate our website or manage communications (such as a contact form platform or email service) may have access to the information you submit. These providers are bound to handle your data securely and only for the purpose of supporting our business operations.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: If Highland Insulation is sold or merged with another business, your information may transfer to the new owner as part of that transaction.

6. Data Retention

We keep contact and project information for as long as is reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship with you, plus a reasonable period afterward for recordkeeping and warranty purposes. Website analytics data is retained according to the retention settings of the analytics platform we use. You may request deletion of your personal information at any time by contacting us at projects@highlandinsulation.com.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Know what personal information we have collected about you
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future marketing communications from us

To exercise any of these rights, contact us at projects@highlandinsulation.com. We will respond within 30 days.

8. Security

We take reasonable precautions to protect the information you share with us. Our website uses HTTPS encryption to secure data in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

10. Children

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, reach out to us:

Highland Insulation

27794 Saturn St, Highland, CA 92346

projects@highlandinsulation.com

(909) 737-6056